Junior Service Center Engineer

Job Description

RESPONSIBILITIES

Part of the team the that monitors and controls SaaS on a 24/7/365 basis

Collect data for analysis from system and/or directly from the designated data-sources

Generate the requested external and internal reports

Handle and analyse data in multiple languages

Provide 1st-line Technical Support to clients. This includes Interaction with clients and

stakeholders to respond to enquiries and target first-line issue resolution

Liaise internally with the commercial and technical departments and solution vendors on

behalf of the clients

Carry out market research and collection of data

Perform initial analysis and technical troubleshooting for client-reported issues.

REQUIREMENTS

? Can work on a 24/7/365 roster with minimal supervision

Basic knowledge / experience in RDBMS and SQL queries for data retrieval and manipulation

Previous experience in a customer service centre environment / 1st line technical support will

be considered an asset

Proficiency in the English language both written and verbal

Have a good command / proficient in spoken and written in any other language shall be

considered an asset

Able to perform problem isolation and troubleshooting in complex environments

Data analysis experience and skills.

Willing to learn new technologies and easily adapt to change

Working knowledge of TCP/IP fundamentals shall be considered an asset

Knowledge of the telecommunication industry and the various signaling protocols will also be

considered an asset

Be a customer-centric team player with a “can do” attitude, and able to handle difficult or

sensitive situations with diplomacy and tact

Have the ability to multi-task and prioritize

Knowledge in Linux technologies will be considered as an asset.

Availability to travel for training purposes to our offices in Malta or Singapore