Manager HVC

Job description

Job Purpose:

Ufone is looking for a Manager HVC to uplift the High Value Customer (HVC) segment of the company with main focus on increasing the current HVC segment size and yielding its true potential in terms of revenues and provide an ever improving customer experience in the segment.

Job Description:

• Help design and execute the overall segment strategy based on customer insights in order to increase the segment size, revenue and profitability (voice,vas,data & future products).
• Manage specific projects within the segment strategy that support new customer acquisitions and segment share. Initiate and generate innovation ideas to drive new customer acquisition based on customer insights.
• Lead and execute cross functional delivery projects on segment specific acquisition and support segment head and work with CVM team to define BTL/Upselling and retention strategy.
• Provide inputs on pricing and product development based on consumer insights and analytic and come up with ideas to enhance customer experience & segment revenues & profitability.
• Improve segment customer experience from all fronts i.e. communications, customer touch points, product offerings, etc.
• Keeping segment strategy in line with overall company strategy and direction.

Job Specification:

• MBA
• 6-8 Years
• Excellent with strong understanding of High profile customers

Knowledge & Skills:

• Should understand HVC segment mentality and be able to devise a plan accordingly
• Management Experience in innovation/communication development projects
• Strategic Agility and ability to influence and impact positively
• Experience in handling complex projects with large scale & cross functional delivery
• Should be familiar with segment level P&L concepts
• Able to translate complex concepts into layman’s terms and influence both peers and senior leadership

Position Status:

• Permanent - Manager