Customer Support Officer

Job Description

Responsibilities:

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports