Customer Services Representative

Job Responsibilities

• Identifying and assessing customers’ needs to achieve satisfaction
• Maintains customer records by updating information
• Resolves product or service problems by clarifying the customer's complaint
• Determining the cause of the problem
• Selecting and explaining the best solution to solve the problem;expediting correction or adjustment; following up to ensure resolution
• Greet customers warmly and ascertain problem or reason for calling

Job Skills

• Customer Service
• Communication Skills
• Product Knowledge
• Quality Focus
• Market Knowledge
• Active Listening
• Resolving Conflict
• Analyzing Information
• Multi-tasking