IT Support Executive

Job Description

ROLE AND RESPONSIBILITIES.

• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Minimum Bachelor’s degree
• Additional Professional courses would be preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Extensive sitting at several occasions and should be flexible in timings

PREFERRED SKILLS

• Should be proficient in Excel, MS Office and relevant call center related applications / programs
• Customer Services/ Quality Assurance Background would be preferred
• Good analytical skills
• Excellent listening skills
• Quality & Customer Focus, Phone Skills, Good Verbal & written Communication
• Objectivity
• Dependability
• Multi-tasking