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Customer Service and Call Center
Here at Infinite Solutions BPO, we are a leading company in our industry in the CSA area. We are hiring experienced and fresh Customer Service Representative to join our existing top-notch team. If you're a hard-working professional or non-professional, Infinite Solutions BPO is a great place to grow your career. You'll be glad you applied here.
Responsibilities :
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquires, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
Qualifications :
- High school diploma or general education degree (GED) required
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Excellent interpersonal and communication skills
- Comfortable working in a high volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications
Phone: +923236577577
Email: career@infinitesolutionsbpo.com
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