Phone banking officer

Responsibilities:

• To ensure customer questions about Bank products and try to solve any problems they might have following Bank's procedures
• To ensure phone calls and listen to customer's questions and concerns
• Meet all service standards and quality parameters on all calls.
• To service and maintain customer relation through Phone Banking channel
• To ensure that he/she is updated on all latest products, policy, update and procedure.
• Ensure to meet daily/weekly/monthly performance indicators as per defined processes. (MPS)
• To ensure that all customer queries and complaints are addressed within the minimum possible time (attempt one call resolution to customer issues)

Skills:

• Fluency in English and Urdu speaking
• Reading and writing skills
• Computer literate