Customer Support Representative [US Clients]

Job Responsibilities :

• Manage large amounts of incoming calls of customers.

• Generate sales leads.

• Identify and assess customers’ needs to achieve satisfaction.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Processing orders in VTB System.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers.

• Work with other departments on cross functional tasks and projects.

Requirements :

• Proven customer support experience of minimum 2 years.

• Track record of over-achieving quota.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Minimum A-Level certification or Bachelor’s degree in any discipline.