Call Center Representative

Job Responsibilities:

To carry out communication activities, calling customers, pitching company’s services and closing deals while tracking and storing customer and sales related information while working within a dynamic team playing the role of an effective team member.

Job Duties:

Primary duties for the role of the call center executive include:

• Analyzes existing customer database to retrieve and use customers’ information.

• Makes calls to potential clientele including local and overseas market.

• Complies by the established policies and plans of the department.

• Receives calls and provides information whenever required.

• Ensures task completion and meets targets assigned by the team lead / call center executive.

• Keeps track of outgoing/incoming calls, updates customer database on regular basis.

• Verifies information provided by the customers.

• Markets and sells company services through cold calling.

• Coordinates with team lead, team members at various regional/country offices.

• Maintains communication equipment vigilantly and reports potential problems or any issues occurring instantly.

Pre Requisites

Minimum Qualification

O/A levels, Graduate, Masters

Minimum Experience

1 year experience is preferable, however, fresher are encouraged to apply.

Skills Required

· Excellent proficiency in English

· Outstanding communication skills

· Excellent grip on MS Office tools

· Know-how of handling telecommunication tools and equipment

· Ability to meet targets

· Effective team player

Benefits

· Salary increment as per policy

· Bonuses and incentives

· Career growth opportunities

· Personnel development plans

· In-house and premium training opportunities

· Prayer’s break

· Friendly work environment

· Conducive for career development