Jalil Nawaz
Profile URL Available.
Assistant Manager IT (Network & System Support)
Meezan Bank Limited
BSCS
Sir Syed University Of Engineering And Technology, Karachi.
Summary
• Over Seven years of progressively responsible dedicated experience in the field of IT (desktop, application and network support)
• Monitoring and maintaining of Computer Systems & Networks.
• Network devices like Routers, Switches and Firewalls installation & Configuration.
• Supporting problem, configuration, incident management, and reporting for enterprise wide service level agreements.
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software and password resets.
• Supporting the roll-out of new applications.
• Working closely with other departments/organizations and collaborating with other IT staff.
• Vendor management (including follow ups, deployments, claims & maintenance).
• Microsoft SQL Servers, 2000, 2005, 2008 and 2012 Administration level knowledge.
• Professional Cisco/networking knowledge.
Experience
Assistant Manager IT (Network & System Support) - Meezan Bank Limited
2010 - Present
Responsibilities Include:
• Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements.
• Provides regular continuous improvement ideas and solutions to increase the effectiveness of support services.
• Resolve and provide solutions to issues.
• To provide IT orientation & Awareness to new company staff.
• Troubleshoot network or connectivity problems for users. Maintain logs of network activity.
• Uses technical expertise to provide accurate and creative solutions to user problems in a timely manner.
• Testing and evaluating new technology.
• Implementation of security, policies, grant permissions, and limit services as required
Linux SUSE Enterprise desktop support.
Branch network expansion(new branch system & network setup)
Maintenance of the Network Systems and security parameters through reliable security and antivirus software.
Ability to install and configure complex software applications and to provide support for upgrades and enhancements.
Monitoring network through Network Management System (NMS)
Image configuration for desktop, laptops, and servers.
VM creation and its management under guidance of IT department.
Providing support to business and proposing solutions with respect to the queries.
Facilitate uninterrupted voice communication by providing support to Cisco IP Phones.
Coordination with local vendors regarding Systems and Inventory management.
Video Conferencing Support to Management for all usual and unusual events.
• Any other related work designated by management
Honours And Awards
March 2012 : Internal IT Trainer
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