Call Center Agents

Job Description:

- Obtains client information by answering telephone calls; interviewing clients; verifying information.

- Determines eligibility by comparing client information to requirements.

- Establishes policies by entering client information; confirming pricing.

- Informs clients by explaining procedures; answering questions; providing information.

- Maintains communication equipment by reporting problems.

- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

- Updates job knowledge by studying new product descriptions; participating in educational opportunities.

- Accomplishes sales and organization mission by completing related results as needed.

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Skills:

- Verbal Communication

- Phone Skills

- Listening

- Data Entry Skills

- People Skills

- Informing

- Customer Focus

- Customer Service

- Attention to Detail

- Professionalism

- Multi-tasking