Customer Support Agent

Job Responsibilities:

• Answer incoming calls and respond to emails

• Responding to the complaints

• Identify and escalate issues to supervisors

• Provide information to customers/clients

• Research required information using available resources

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Follow up customers/clients calls where necessary

• Complete call logs and reports

• Other duties as assigned

Skills and Requirement:

• Candidate should have 1 year of experience. Fresh candidates can also apply.

• Candidate should have excellent communication skills.

• Knowledge of customer service practices and principles

• Ability to multi-task, set priorities and manage time effectively