Call Center Agent

Job Responsibilities:

• Answer incoming calls and respond to emails
• Responding to the complaints
• Identify and escalate issues to supervisors
• Provide information to students
• Research required information using available resources
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Follow up student/employees calls where necessary
• Complete call logs and reports
• Other duties as assigned

Skills and Requirements:

• Minimum Graduation degree is required.
• Candidate should have 1 year of experience. Fresh candidates can also apply.
• Candidate should have excellent communication skills.
• Knowledge of customer service practices and principles
• Ability to multi-task, set priorities and manage time effectively