CSR (Outbound)

Responsibilities :

• Contact businesses or private individuals by phone.
• Deliver prepared sales scripts to persuade potential customers to purchase a product or service. Exceeded customer service expectations for positive results .
• Maintained accurate, current knowledge of new advertising campaigns to implement changes .
• Recorded and reviewed consumer call interaction within company's database through detailed notations.
• Identify and overcome objections.
• Take the customer through the sales process.
• Obtain customer information.
• Obtain possible customer leads.
• Maintain customer/potential customer data base.
• Demonstrate excellent phone and verbal communication skills.
• Past experience with outbound calls.
• A highly professional approach and appearance.
• MUST speak clearly and have a pleasant phone manner.
• A demonstrated dedication to customer service.
• Being organized, self-disciplined and a quick learner.

Skills:

• Communication skills
• Negotiation skills
• Stress tolerance
• High energy level